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Where Opportunity Connects
Where Opportunity Connects
Where Opportunity Connects
No. Verizon will continue running its managed services business and will utilize Equinix for colocation. In addition to the purchase agreement, Verizon and Equinix will enter into expanded colocation and lease agreements covering Verizon’s continued use of the facilities as a customer of Equinix.
Only Equinix-defined products will be offered to new customers or to existing Verizon customers who have been assigned to Equinix and want a new footprint. Those products include:
To understand how Equinix will reference Verizon products and services, refer to the product-mapping guide below. For updates on product availability by IBX data center, please contact welcome@equinix.com or your Sales Representative.
| Verizon Product Name | Equinix Product Name |
|---|---|
| Access Control | BMR Access Control |
| Antenna | Antenna |
| Cabinet Space | Secure Cabinet |
| Cage Space | Private Cage |
| Cross Connect | Cross Connect |
| Custom Parts & Labor | Equinix Infrastructure Services (Custom Parts & Labor) |
| Demand Commit | AC Power OR DC Power |
| Environmental Cooling Premium | Cooling Premium |
| Home Run | Intra-Customer Cross Connect |
| Intra-Facility Cable | Intra-Facility Cable |
| Innerduct | Innerduct |
| Mux/De-Mux Services | Not Available |
| Network Timing | Network Timing (BITS Clocking) |
| Peering | Equinix Internet Exchange |
| Peering VLAN | Private VLAN |
| Power | AC Circuit |
| Power Distribution | Custom Parts & Labor |
| Power (DC) 48vDC Various Amperages (A&B) | DC Circuit |
| Power (DC) 48vDC Various Amperages (A) | N/A unless required |
| Private Suite | Not Available |
| Receiving and Storing Goods | IBXFlex-Storage |
| Remote Hands | Remote Hands is included in Smart Hands tasks |
| Remote Hands Support Plan | Smart Hands Support Plan |
| SecurityPlus | Not Available |
| Shared Office Space | Business Continuity Trading Room (BCTR) |
| Smart Hands | Smart Hands |
| Smart Hands Support Plan | Smart Hands Support Plan |
| Video Surveillance | Camera |
No. Equinix will not support new orders on this service; Equinix will grandfather in existing muxing/de-muxing services.
Existing customers in Verizon data centers will be covered under the current Verizon Remote Hands/Smart Hands services and SLAs/SLOs. In addition, the Equinix 24-hour SLO will apply.
On-demand customers can expect a two-hour ticket acknowledgement during business hours, and a four-hour ticket acknowledgement after business hours. Verizon Smart Hands or Remote Hands subscription customers can expect a 30-minute response time SLA.
New customers and/or cages will be covered by the standard Equinix Smart Hands product.
Equinix Infrastructure Services provides customers with a one-stop shop for data center installation, migration and equipment procurement. Available services include specialized design, installation, structured cabling, equipment resale and project management. Learn more about EIS »
Both are available in the former Verizon data centers.
Antenna services will be available only at certain Verizon data centers. Contact welcome@equinix.com for the latest on availability.
Please contact welcome@equinix.com for the latest on availability for network-timing services at Verizon data centers.
You can connect to over 80 alternative providers at our MI1 IBX data center. A list of alternative providers is provided below.
Please note, you will be required to engage these providers directly to secure your IP Transit service.
Following the closure of Verizon’s co-location, cloud and managed hosting, Verizon support for retained Managed Router Service (MRS) will continue to be performed by the Verizon service and network operation centers. Support is available 24 hours a day, 7 days a week, 365 days a year.
Customers can request support by email to our service center (servicecenter@verizon.com). During an emergency the Verizon network operation center (NOC) can be reached by telephone at +1 305-328-8000 for immediate resolution.
While Verizon will continue to fulfill the Managed Router Service, you may need to reach out to the Equinix Global Service Desk (GSD) or your Equinix Customer Success Manager (CSM) to initiate support requests for Equinix-related issues.
