Did Equinix acquire Verizon’s managed services business within these facilities?
No. Verizon will continue running its managed services business and will utilize Equinix for colocation. In addition to the purchase agreement, Verizon and Equinix will enter into expanded colocation and lease agreements covering Verizon’s continued use of the facilities as a customer of Equinix.
What Equinix colocation products are offered in Verizon data centers?
Only Equinix-defined products will be offered to new customers or to existing Verizon customers who have been assigned to Equinix and want a new footprint. Those products include:
Private Cage w/kVA-Based Power
Private Cage w/Circuit-Based Power
Secure Cabinet w/kVA-Based Power
Secure Cabinet w/Circuit-Based Power
IBX Flex
Office
Storage
IBX Space Reservation
What will Verizon products and services be called at Equinix?
To understand how Equinix will reference Verizon products and services, refer to the product-mapping guide below. For updates on product availability by IBX data center, please contact welcome@equinix.com or your Sales Representative.
Verizon Product Name
Equinix Product Name
Access Control
BMR Access Control
Antenna
Antenna
Cabinet Space
Secure Cabinet
Cage Space
Private Cage
Cross Connect
Cross Connect
Custom Parts & Labor
Equinix Infrastructure Services (Custom Parts & Labor)
Demand Commit
AC Power OR DC Power
Environmental Cooling Premium
Cooling Premium
Home Run
Intra-Customer Cross Connect
Intra-Facility Cable
Intra-Facility Cable
Innerduct
Innerduct
Mux/De-Mux Services
Not Available
Network Timing
Network Timing (BITS Clocking)
Peering
Equinix Internet Exchange
Peering VLAN
Private VLAN
Power
AC Circuit
Power Distribution
Custom Parts & Labor
Power (DC) 48vDC Various Amperages (A&B)
DC Circuit
Power (DC) 48vDC Various Amperages (A)
N/A unless required
Private Suite
Not Available
Receiving and Storing Goods
IBXFlex-Storage
Remote Hands
Remote Hands is included in Smart Hands tasks
Remote Hands Support Plan
Smart Hands Support Plan
SecurityPlus
Not Available
Shared Office Space
Business Continuity Trading Room (BCTR)
Smart Hands
Smart Hands
Smart Hands Support Plan
Smart Hands Support Plan
Video Surveillance
Camera
Verizon offered a muxing and de-muxing service. Does Equinix support new orders of this service?
No. Equinix will not support new orders on this service; Equinix will grandfather in existing muxing/de-muxing services.
Will Equinix sell the Verizon Remote Hands and/or Verizon Smart Hands services?
Existing customers in Verizon data centers will be covered under the current Verizon Remote Hands/Smart Hands services and SLAs/SLOs. In addition, the Equinix 24-hour SLO will apply.
On-demand customers can expect a two-hour ticket acknowledgement during business hours, and a four-hour ticket acknowledgement after business hours. Verizon Smart Hands or Remote Hands subscription customers can expect a 30-minute response time SLA.
In IBX data centers with 24/7 security, requests will be handled within 24 clock hours
In IBX data centers without 24/7 security, requests will be handled within 24 business hours
New customers and/or cages will be covered by the standard Equinix Smart Hands product.
What is Equinix Infrastructure Services (EIS)?
Equinix Infrastructure Services provides customers with a one-stop shop for data center installation, migration and equipment procurement. Available services include specialized design, installation, structured cabling, equipment resale and project management. Learn more about EIS »
Will EIS, including custom parts and labor, be available in Verizon data centers? Will current EIS vendors be available as well?
Both are available in the former Verizon data centers.
Are antenna services available at Verizon data centers?
Antenna services will be available only at certain Verizon data centers. Contact welcome@equinix.com for the latest on availability.
Will network-timing services be available at Verizon data centers?
Please contact welcome@equinix.com for the latest on availability for network-timing services at Verizon data centers.
What alternative IP transit providers are available in MI1?
You can connect to over 80 alternative providers at our MI1 IBX data center. A list of alternative providers is provided below.
Please note, you will be required to engage these providers directly to secure your IP Transit service.
Allied Fiber
Antel
AT&T
Azultel
Bahamas Telecommunications
Bantel International Corporation
Belgacom North America ICS
Belize Telecommunications
Bestel
Boliviatel
British Telecom BT LatAm
BroadbandOne
Cable & Wireless Americas
Cable & Wireless Americas - (EWC) - LIME
Cable Onda
CAF (Corporación Andina de Fomento)
Centennial Florida Switch
Centurylink (Qwest/Savvis)
China Telecom
China Unicom
Clear Wireless
CNT EP (Corporacion National de Telecommunicaciones)
Cogent Communications
Columbus Networks
Comcast Cable
Compañia Dominicana de Telefonos (CODETEL)
Conecel
EarthLink Business
Emerging Markets Panama
Equant (France Telecom)
EuroTransit
FiberLight
Florida LambdaRail
FPL FiberNet
Global Telecom & Technology (GTT)
GlobeNet
Hotwire Business Solutions
Hurricane Electric
Init7
Instituto Costarricense de Electricidad (ICE)
InterNAP
IPTP
KPN
Latam Telecommunications
Latin America Nautilus (LAN/Sparkle/ Seabone)
LDTeleCom
Level 3 Communications
Metrored Mexico
Millicom Americas
Mossel Jamaica Limited (DIGICEL)
Navega
NewCom Limited
NTT
Oi Movil
Open Telecom
Orange Dominicana
PCCW Global
PREPA Networks
Radianz Americas (BT)
Sago Networks
San Juan Cable
Sling Broadband
Smitcoms Dominicana
Sprint Communications
Sunrise/TDC Switzerland
Swisscom
Tata Communications
TeleBarbados
TeleBermuda International
Telecom Columbia USA
Telecommunications
Telefónica International Wholesale Services (TIWS)
Telekom Malaysia
TeleSUR
TeliaSonera International Carrier
Telmex USA
Terra Networks
Three Sixty Communications Limited
Time Warner Cable
Trilogy Dominicana
TW Telecom
Verizon Business
Wind
Windstream
XO Communications
XTEC
Yak Communications
Zayo (AboveNet)
I have purchased a bundle that includes colocation and Verizon Managed Router Service (MRS). Where do I go for customer support related to this bundle with Verizon Managed Router Service (MRS)?
Following the closure of Verizon’s co-location, cloud and managed hosting, Verizon support for retained Managed Router Service (MRS) will continue to be performed by the Verizon service and network operation centers. Support is available 24 hours a day, 7 days a week, 365 days a year.
Customers can request support by email to our service center (servicecenter@verizon.com). During an emergency the Verizon network operation center (NOC) can be reached by telephone at +1 305-328-8000 for immediate resolution.
While Verizon will continue to fulfill the Managed Router Service, you may need to reach out to the Equinix Global Service Desk (GSD) or your Equinix Customer Success Manager (CSM) to initiate support requests for Equinix-related issues.
