Equinix protects and connects the world’s most demanding businesses and their mission-critical operations.

Our Global Customer Care team is your partner in making sure you get the most out of your investment in Equinix. We are ready to support you every step of the way, from installation to theday-to-day running of your data center operations. We offer comprehensive customer care services that are designed to meet your needs and align with your business objectives.

Global Customer Care Services

Customer Success Manager (CSM)

Your post-sales contact

  • Your advocate inside Equinix
  • Partners with you on upgrades, expansions, and additional services
  • Ensures you get the value from your Equinix products
  • Helps you leverage Equinix resources to support your business objectives


Customer Project Management (CPM)

Your implementation expert

  • Assists with infrastructure builds and hot-cut activities
  • Assigns project management resources for large-scale or multi-site deployments
  • Point of contact for global deployments in multiple sites
  • Provides assistance for cross connect migrations

Service Desk

24x7 support for requests and incidents

  • Phone and email support in multiple languages 
  • Ticketing for trouble requests
  • Order new services, including SmartHands, cross connects, shipments, and access requests
  • Inquiries and status updates regarding orders and incidents


Equinix Customer Portal

Your self-service portal

  • Place and manage orders for new services
  • Manage permissions
  • Manage access requests and shipments
  • Get reports and notifications of events or situations affecting your operations
  • Report issues and open trouble tickets
  • Modify account information