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Privacy Statement

Equinix, Inc. and its affiliated companies (“Equinix”, “we”, “us”, or “our”) in the United States and worldwide, in its three operating regions —the Americas, EMEA, and Asia-Pacific— are committed to respecting your privacy, and recognize the need for appropriate protection and management of any Personal Data that you may provide us.

This Privacy Statement explains our practices with respect to Personal Data we collect and process in connection with your relationship with us. This includes Personal Data we collect:

We encourage you to review this Privacy Statement to understand how we collect, process, use, share, and safeguard your Personal Data. If you have any questions, comments, or complaints about our practices, please contact us as outlined in the section How to Contact Us or Submit a Request at the end of this Privacy Statement.

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What is Personal Data?

Personal Data is any information that enables us to identify you and that is related to an identified or identifiable natural person (also known as a “Data Subject”), such as a name, an identification number, location data, or an online identifier. In some jurisdictions (e.g., Switzerland), data protection and privacy laws also apply to identified or identifiable legal persons.

Personal Data We Collect

We may collect Personal Data from you and about you from a variety of sources. We strive to only collect Personal Data that is adequate, relevant, and limited to achieve the purpose(s) for which it was collected. In addition, we strive to keep all Personal Data accurate, complete, and reliable for its intended need, and we only retain your Personal Data for as long as necessary to achieve the purpose(s) for which it was collected, as explained more fully in the section How Long We Retain Your Personal Data. Finally, we may, from time to time, provide you with supplemental information at the time we collect your Personal Data to address unique or situational collection needs.

Examples of the ways in which we collect your Personal Data include:

You have choices about certain information we collect. When you are asked to provide your Personal Data, you may decline to do so; but if you choose not to provide your Personal Data that is necessary for us to provide any aspect of our services, you may not be able to use those services.

Moreover, to the extent that Personal Data you share with us is not your own (because, for example, you are a representative of an Equinix customer), you warrant that you have the right to provide such Personal Data, and you and the business with which you are associated shall be fully responsible for any liability arising from any such use of Personal Data, including indemnifying Equinix from any such liability. If you share Personal Data with us that is not your own, you agree to inform your agents, employees, or any authorized personnel (e.g., contractors, partners, or authorized third parties) (i) that their Personal Data may be processed by us; and (ii) of their rights regarding the processing of their Personal Data in accordance with this Privacy Statement and applicable data privacy and protection law.

Finally, we may collect data that is not identifiable to you or otherwise associated with you, such as aggregated data, which is not Personal Data. To the extent this data is stored or associated with your Personal Data, we will treat it as Personal Data; otherwise, it is not subject to this Privacy Statement.

How We Use Your Personal Data

We may use your Personal Data for one or more of the following business purposes:

In addition to the uses outlined above, you may also upload additional Personal Data to certain Equinix Portals, such as a photograph of yourself or other representatives from your organization. This feature is completely voluntary, and Equinix will only use that Personal Data in connection with the purpose for which it was collected.

Disclosure of Your Personal Data to Third Parties

We will not disclose your Personal Data to any third party except as follows:

We do not sell your Personal Data to any third parties, whether for monetary or other valuable consideration, and have not done so in the prior 12 months. If we disclose your Personal Data as outlined above, we do so to facilitate the relevant services or our employment relationship with you and not for direct renumeration. Where we engage any service provider that will require access to and use of Personal Data to provide certain services for and under the instructions of Equinix, we take reasonable steps to ensure such service provider complies with applicable data protection and privacy laws.

Finally, we reserve the right to disclose your Personal Data if required to do so by law, in the good faith belief that such action is reasonably necessary to comply with applicable law, or to protect the rights, property, or safety of Equinix, its employees, customers, or the public.

Notice of Joint Controller for xScale Customers

If you are an xScale customer or contractor, the details of the Equinix legal entity (“Equinix Services”) and our partner (and its subsidiaries) (“Hyperscale Entities”) that are jointly responsible for the processing of Personal Data described in this notice will be set out in your customer or vendor contract. References to "Equinix" in this notice should be read as if they were references to Equinix Services and each Hyperscale Entity, and references to "premises" should be read as if they were references to xScale data centers.  Equinix Services and each Hyperscale Entity is responsible for complying with its respective obligations under applicable data protection laws, ensuring the lawful transfer of your Personal Data, and fulfilling any request you may make in respect of your Personal Data. We recommend that you direct any request to the Equinix Privacy Office at PrivacyOffice@equinix.com. However, you may make such request to Equinix Services or to any Hyperscale Entity, regardless of which entity is processing your personal data.

Cross-Border Transfer of Your Personal Data

Considering the global reach of our business, we may transfer your Personal Data between our affiliated companies in the Americas, EMEA, and Asia-Pacific regions, including locations where the data privacy legislation may differ from that in your country or jurisdiction. In addition, we may transfer your Personal Data to certain contracted service providers, as outlined in the section Disclosure of Your Personal Data to Third Parties, to a region where the data privacy legislation may differ from that in your country or jurisdiction.

However, we have in place appropriate transfer legitimization measures to ensure the validity of Personal Data transfers to countries in which there is not a similar level of protection as required under applicable data protection laws. Those transfer legitimization measures include the implementation of Binding Corporate Rules (enacted October 2019), as defined under European Union regulations, and entry into appropriate inter-company data transfer agreements based on the European Standard Contractual Clauses.

Legal Bases for Processing Your Personal Data

We process your Personal Data for, or based on, one or more of the following legal bases:

How We Protect Your Personal Data

We employ reasonable and appropriate physical, technical, and organizational safeguards designed to promote the security of our systems and protect the confidentiality, integrity, availability, and resilience of your Personal Data. Those safeguards include: (i) the encryption of personal information where we deem appropriate; (ii) the deployment of technical safeguards; (ii) taking steps to ensure Personal Data is backed up and remains available in the event of a security incident; and (iii) periodic testing, assessment, and evaluation of the effectiveness of our safeguards.

However, no method of safeguarding information is completely secure. While we use measures designed to protect your Personal Data, we, unfortunately, cannot guarantee that our safeguards will be effective or sufficient. In addition, you should be aware that Internet data transmission is not always secure, and we cannot warrant that information you transmit to us is or will be secure.

How Long We Retain Your Personal Data

We retain your Personal Data for only as long as necessary to carry out the processing activities described in this Privacy Statement, including but not limited to: (i) to provide services to you or to the business with which you are associated; (ii) to enter into or perform contracts with you or with the business with which you are associated; (iii) to comply with applicable laws, regulations, rules, and requests of relevant law enforcement and/or other governmental agencies; and (4) to protect our rights, property, or safety, and the rights, property, and safety of our customers, users, and other third parties.

For Equinix customers, upon the expiry or earlier termination of the business relationships, we will archive Personal Data to preserve evidence and/or fulfill retention requirements under applicable laws or regulations. At the end of such archiving period (namely at the expiry of applicable statutes of limitation and/or minimum record retention requirements), we will delete the Personal Data from our systems and records.

Changes to this Privacy Statement

We reserve the right to change the terms of this Privacy Statement at any time. If we do make changes, though, we will take steps to indicate that the Privacy Statement has been updated on this website.

Cookies and Other Tracking Technologies

Some of our websites utilize “cookies” and other tracking technologies. A cookie is a small data file that certain websites place on your hard drive when you visit them. A cookie file can contain information such as a user ID, which the site uses to track the pages you’ve visited, but the only Personal Data a cookie can contain is information you supply yourself. A cookie cannot read data off your hard disk or read cookie files created by other sites. Some parts of our website use cookies to track user traffic patterns. We do this to determine the usefulness of Equinix’s information to our users and to see how effective our navigational structure is in helping users reach that information. Equinix does not correlate this information with Personal Data about individual users, nor does it share this information or sell it to any third party.

You may set most browsers to notify you if you receive a cookie or you may choose to block cookies with your browser. Please know, though, that if you choose to delete or block your cookies, you will lose the ability to save certain preferences, such as your username and password. If you delete or block your cookies, you will, for example, need to re-enter your log-in credentials to gain access to certain parts of our website upon each visit.

Tracking technologies may record information such as Internet domain and host names, IP addresses, browser software and operating system types, clickstream patterns, and dates and times that our site is accessed. Our use of cookies and other tracking technologies allows us to improve our website and your online experience. We may also analyze information that does not contain Personal Data for trends and statistics. To read more about cookies, please read our Cookie Notice.

Your Rights

Depending on applicable data protection and privacy laws, you may be entitled to a variety of legal rights regarding the collection and processing of your Personal Data. You may exercise these rights, to the extent they apply to you, by contacting us as outlined in the section How to Contact Us or Submit a Request at the end of this Privacy Statement or by following instructions provided in communications sent to you.

Note, however, that we may request certain reasonable additional information (that may include Personal Data) to help us authenticate your identity, your request, and/or to clarify or understand the scope of such requests.

These rights vary depending on the particular laws of the jurisdiction applicable to you, but may include:

Where required by applicable law, we will respond to a valid request relating to your rights within one month of receipt, or within three months where a request is complex or challenging.

Non-Discrimination and Non-Retaliation

We respect your rights, and we will never discriminate or retaliate against you or the business with which you are associated as a result of your exercise any right outlined in this Privacy Statement or afforded to you under applicable law.

Your Choices

You have choices about how we communicate with you and how we process certain Personal Data about you.

Disclosure of Your Personal Data for Marketing

If you are a California resident, you have the right to request and obtain from us a list of what personal information we have disclosed to third parties for their own direct marketing purposes in the preceding calendar year, but please note that we do not disclose your Personal Data, protected under the law, to third parties for their own direct marketing purposes.

Other Important Information About Personal Data

How to Contact Us or Submit a Request

To facilitate our compliance with applicable data privacy and protection laws, such as the EU’s General Data Protection Regulation or the California Consumer Privacy Act, and to ensure strong and consistent support for our privacy practices within Equinix globally, we have established a Privacy Office to manage privacy compliance for Equinix and to coordinate support for our customers on privacy matters.

If you have any query or complaint about this Privacy Statement or our privacy practices, or if you wish to exercise any of your rights, you may contact us at any time using the following contact information:

If you are located in the European Union or European Economic Area, and you wish to raise a concern regarding our privacy practices, you have the right to do so with your local supervisory authority or with our lead supervisory authority, the Information Commissioner’s Office in the UK (ICO), via its website https://ico.org.uk.